This is the official response from Jeff Wright, a senior Adobe staff member. Why did they erase and deactivate my older products? So I cannot download to my new laptop and I'm forced to pay the crazy prices for the cloud or buy a competitor's product. I did this and they erased my 2 CS6 products (AI and PS).
They should not have made my old keys and products invisible, and should not have removed the downloads. Making us jump through 5 or 6 levels of hoops to contact them about it (in an attempt to discourage us from keeping using the legacy product) is nuts. That's not proper when we've paid for them. It's not rocket science, but Adobe (for reasons unknown), eliminated them. Failing to display the account info for my old software is wrong, and trying to "give" me a free trial of the new one at the same time they removed the old copies and downloads and keys is VERY WRONG.Īll I'm after is the download url for AI CS6 and Ps CS6. I abhor subscriptions for software but they are so lucrative everyone's doing it.īut taking the old licenses and registrations away is wrong. It's on my machine and they can't control me.
I know that's where their money is - but I use CS6 for a reason. Now, I have another new laptop, and all the download links for CS6 products are removed and are noplace to be found.Īlso, when I look at my account they gave me (assigned to me - I didn't ask for it) a FREE CLOUD ACCOUNT access with the opportunity to purchase the subscription. But the last time I logged in was last year (new laptop) and everything was fine. I definitely registered both items and they used to display perfectly. I understand it SHOULD be in my account, but it is not. Is that the meaning of CS13? Thank you very much for your help. Should I use the earlier number first, then if that works, go on to enter the second? On another note, the list of products I am offered to select from does NOT include CS6, only CS6 extended. I do believe I upgraded from CS5 (I started with CS2 many years ago) but I have only two registration numbers. (Hardly surprising, I know.) Do I need to use the cleanup app even for aborted installations> If so, please give a link for it, as I cannot find it. I have tried several times, going back to delete all the files and directories before starting again, all with the same result. And when I try to install and then registerl, I get the message "This is a valid registration number but there is no applicable product installed.* So I went ahead with installing a trial version, but then the registration code produces the same message. However, I do not see a registration number for CS6, only for CS13, whatever that means. I don't believe I need to uninstall it on my old computer as it was removed when I started my CC subscription.
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